If you have a website, a problem could always emerge and it doesn’t necessarily need to be related to the web hosting service itself. For instance, something may go wrong when you update a web application or some important data may be edited or erased unintentionally. Regardless of what the nature of the problem is, you’ll have to contact the client care team and request them to retrieve a backup or to assist you in solving the problem that you’re having. How timely they will do that will predetermine the length of time that your sites will be unavailable. For some websites such as social networking websites or Internet shops, a repetitive outage period often means losing clients and cash. That is why, it’s extremely important that you use the services of a web hosting company that provides not only a good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our Linux cloud website hosting packages and you’ve got a query or experience a predicament, you can contact us 24/7 by submitting a ticket or by sending an email and we guarantee that you’ll get a reply in less than sixty minutes. If the issue can be sorted out, we will do it before we get back to you, whereas if there is something that you have to do on your end, we will supply you with all the necessary details – what workable solutions to try, what settings to check, and so on. Usually, you will get a reply within maximum 30 minutes, so waiting around for hours or even for more than a day to receive help is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a customer support ticket through your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain an answer within less than 1 hour. You can touch base with us at all times with regards to billing, technical or general matters and due to the fact that we’re working 24/7/365, you will always obtain assistance in no time. Depending on the specific issue or question, we’ll provide you with more info, rectify the complication if it’s been caused by something that is within our reach or instruct you on how to proceed in case you have to fine-tune a specific setting for an Internet application that we don’t have access to. You can forget about waiting for an entire day for every answer. The fact is, in most cases we respond to emails and tickets within twenty to twenty five minutes max.